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  • Writer's pictureElizabeth Bachrad

Designing Better Work Environments Through Choice Infrastructure

Updated: Aug 16, 2021

Employers have the opportunity and responsibility to move into an era of personalisation by designing better environments and opportunities for employees to make better decisions. Setting goals and identifying metrics for wellbeing programs are essential, but the right mindset allows us to understand how behaviours are just as important as outcomes. We also need to try new things, and be comfortable with disrupting the status quo.

How do you get leadership buy-in?

Buy-in begins with stories [accompanying data]. Analysing disaggregated data of the workforce showcases the need for targeted approaches through behavioural economics. Stories tell the lived experience of why all of this is necessary. Everything is tied to productivity, and the ability for everyone to thrive involves understanding the needs of your people. Leaders must be connected to the health and productivity of their workforce, which includes themselves.

What kind of company cultural barriers do you have to overcome?

  • Lack of confidence in leadership. This includes modeling, trust and inclusivity.

  • Lack of diversity - cognitive and racial.

  • Culture is about relationships. How connected is the workforce? Are there opportunities for working groups, mentorship and allyship?

What other challenges are there to implementing an employee wellbeing


  • We have performative mindsets vs iterative mindsets - we tend to focus on the outcomes and not on the behaviours that promote wellness.

  • Relying on information and awareness does not drive behaviour change. We have to close the intention-action gap.

  • Define who's accountable - which is everyone. But what does that look like and feel like if it's being redefined?

What are some effective ways of communicating these initiatives to employees?

  • Information is readily available and easily accessible, even for families.

  • Share stories - if we know about each others' lived experience, we have a better chance of cultivating empathy and real support.

  • Have a call to action after any info is presented.

  • Align tech with communication, use text messages or preferred communications to showcase how peers are engaging in activities. Social proof works!

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